What You Will Do
- Take ownership of the order to cash process with accuracy and efficiency to meet customer on time in full delivery requirements, and proactively and timely response to order exceptions, customer complaint/requirement, taking lead to work on solutions.
- Manage 3PL’s performance to ensure they provide a sustainable and good service, drive KPI improvement.
- Develop and maintain a mutually beneficial relationships with our customers, understand their unmet needs and capture insight and transfer into actionable solutions / improvements.
- Partner with cross functional team to work out an optimized way to meet customer's needs.
- Develop and maintain a mutually beneficial relationships with our partners (includes 3PLs, relevant business and cross functional groups, etc.), act as bridge among various parties to solve issues timely.
- Continually improving supply chain processes and platforms to significantly reduce touches, re-work, hand-offs, and other wasteful activities across the value chains.
Who You Are (Basic Qualifications)
- Bachelor or above.
- 3 years+ working experience in customer service or other supply chain related area, chemical background will be a plus.
- Proficiency in verbal and written Korean, good English in both writing and oral.
- Strong interpersonal and communication skills.
- Good analytical skill, critical thinking.
- Good sense at seeking the best knowledge, raise the opportunity to improve or optimize the existing process to create value to the organization.
- Proven ownership, contribution mindset and has ability to work under pressure when needed.
- Proven quick learning ability, embrace innovation/automation/transformation.
- Solid SAP/ERP knowledge will be a plus.
- Good economic thinking will be a plus.
- Experience in logistics (warehousing, transportation, etc) will be a plus
- System (Salesforce, TM, SAP, Power BI) super user experience will be a plus.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, INVISTA has a long history of working to make the world around you a better place. From parts for the automotive industry to medical equipment, air bags, food packaging and clothing, our ingredients in the nylon 6,6 and polypropylene value chains help bring many of life’s essential products to market.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.