Koch Page d’accueil

Your Job

Are you passionate about customer satisfaction and would you like to become part of a fast moving, international and diverse environment? We are an international manufacturer, and we are looking for you to join our Customer Service team. Your focus of control lies in after-sales and involves international stakeholder management in- and outside of the company.  

Our Team

Join us in this exciting journey and become part of the team working in our newly opened office, located in Timisoara.

What You Will Do

• You will build trustful relationships with your customers.
• You will help you customers by informing them of current events to manage their expectations and offer solutions, ahead of time if possible.
• You will analyze the backlogs and forecasts to proactively assist the customers in achieving their goals.
• You will coordinate special shipping arrangements with the manufacturing divisions, freight companies and warehouses.
• Together with your team you will be in contact with a wide variety of people such as customers, sales and global planning from production plants and warehouses all over the world to help fulfill customer orders.
• You will own the process, this means gathering feedback and analyzing cases to optimize the process and customer behaviour.

Who You Are (Basic Qualifications)

• You have experience in a similar role.
• You have excellent English language skills, both verbally and written.
• You have effective communication & relationship building skills.
• You are able to adapt quickly and can work in a business to business environment that can be dynamic, demanding and stressful at times.
• You have a very good sense of urgency, can set priorities and are organized.
• You know your way around widely-used PC tools like the Microsoft Office Package.

What Will Put You Ahead

• Commercial or supply-chain experience is desirable, preferably gained in a multinational business to business environment.
• CRM systems knowledge is a plus.
• German/ French/ Italian language skills will be a plus

What We Offer

• Market competitive compensation package, based on education and related working experience
• Benefits package
• Full time position, with 40 hours per week, Monday – Friday
• Opportunity to network with a variety of colleagues from different countries and cultures
• You will get the opportunity to take responsibility and develop your talents